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Famous Footwear Coupons
Its location on this page may change next time you visit. I purchased two pairs of boots online from Famous Footwear, and then afterwards thought to check the reviews - and they were terrible. I was afraid I was never going to get my boots, or they would show up in the wrong sizes or worse, damaged. However when I sent an email to the company asking for clarification on my order details, they got back to me quickly, so no issues whatsoever with customer service, and the boots were delivered in two shipments, each pair being fulfilled by a different store, but still received each within a week of placing my order.
I don't usually leave reviews but my experience was so much better than the reviews that I read that I thought I should write one so people aren't scared off of ordering from this company.
I got a great deal on the boots I ordered and the delivery was very speedy, and the customer service response was also very fast and professional. I will definitely order from this company again. I ordered boots online. Paid using PayPal, where I saw my options to select my choice of shipping the only place that I saw my shipping options. I switched the option from standard to expedited. When I received the email statement shortly after placing the order, I noticed that I was only charged for standard shipping.
Immediately, I called customer service, to make a change before my item was shipped. I sat on hold for exactly 18 minutes, just to have some flat, monotone voice woman tell me nothing can be done once the order has been place. Other companies would have gladly made the change for me, or would have at least been friendly about not being able to help me. I will not be using Famous Footwear ever again. It was also inconvenient that I could not do store pick up at my location. I will be buying my son boots elsewhere, and returning the ones I will get eventually, to the store.
I ordered a pair of shoes for my daughter for the start of the new school year around August 25th. It's now September 6th and the order is still sitting in limbo. Will never order from this company again. Will stick with Amazon 1 day shipping. So I ordered 2 pair of Nikes on Aug 25 I received one pair right away and a tracking for the other pair. It is now Sept 3. No movement of said tracking and all they say is call back Sept 5.
Terrible company. I will never buy from them again.. I went to the store to get white vans for a present, but they sold out and told me I can get it shipped to my house in business days and I needed the shoes in exactly a week, so I depended on it. After a week they send me an email saying they canceled it, so now I do not have anything and I do not have time to go out and get a pair.
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I am completely disappointed and do not recommend buying from this store. For more information about reviews on ConsumerAffairs. Find great products at amazing prices with our famousfootwear. Goundbreaking sale with never before seen prices.
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